Customer Service

To us, every interaction is an opportunity to enhance one of our customer's overall sauna experience. Whether you have questions about our products, need help with your order, or just want to learn more about how our saunas can transform your wellness routine, our dedicated customer service team is here to assist.

We're Here to Help

Your Satisfaction is Our Priority
We’re committed to providing clear, prompt, and friendly support. Our team is available to guide you through every step—from choosing the right sauna model to after-sales support.

How to Reach Us:

Phone: Call or text us during business hours for prompt or immediate assistance

(850) 970-8043

Email: Send your inquiries, feedback, or concerns to our dedicated support email.

craftsaunas@gmail.com

Contact Form: Fill out the form below and a team member will get back to you promptly.

Support Hours

• Monday – Friday: 9:00 AM to 5:00 PM (Local Time)
• Weekends & Holidays: Limited support available. Please check our contact form for urgent inquiries.

Frequently Asked Questions

For quick answers, visit our FAQ page. You’ll find detailed information on topics like installation, maintenance, product specifications, and more. If you need further assistance, our customer service team is just a call or email away.

Shipping, Returns, and Warranty

• Shipping: We strive to process and ship orders quickly. Tracking information is provided once your order is on its way.
• Returns & Exchanges: If you’re not completely satisfied with your purchase, our return policy ensures that you have options.
• Warranty: Our products come with comprehensive warranty information. Please refer to your product documentation or contact our team for details.

Our Commitment to You

We value transparency, responsiveness, and integrity in every customer interaction. Your feedback helps us continually improve our products and services, ensuring that you always receive the quality and care you deserve.

For any additional questions or personalized support, please don’t hesitate to reach out. We’re here to make your sauna journey as smooth and enjoyable as possible.

Get a Quote

‍

‍